Accessibility Tools



Facilities & Resources



As a student of the Department of Education, a FirstClass™ account has been generated for you. FirstClass™ is e-mail and conferencing software that will be used extensively in many of your courses and will keep you on top of what is going on in the Department of Education over the course of your studies.


FirstClass Workshops


No workshops are available at this time


Getting Started

1. Get your username and password

  • Your username is the same as your Concordia NetName.
  • Your password is your student ID number.

To obtain your NetName, go to and follow the instructions.

2. Download the software

FirstClass™ Client Software is free and available for download here

3. What is my e-mail address?

Your Department of Education e-mail address is:

4. Where is my home page?

FirstClass™ can host your personal home page for you.

  • From the File menu select Open>Web Publishing and place your HTML files in the folder.
  • Point your browser to: to see your home page.



1. Try to find the solution to your problem using the built-in online help function of the FirstClass™ Client software.

2. If it is course related, speak with your professor. (e.g. When is my assignment due?)

3. Contact the IITS Service Desk by email and provide as much detail as possible regarding your FirstClass™ issue. Be sure to include your username and course number. You can also call 514-848-2424 extension 7613 or visit Room H925.


Most common error messages

Error: “Sorry there is no FirstClass server with that name on the network. Check your connection setup. [1044]”

Solution: From the menu, under Collaborate, select "home.fc Setup" and enter in the server field ""


Error: “The user ID or password is not valid. Check that you have entered your user ID and password correctly. [1003]”

Solution: Try again by retyping your information on the login window, or re-verify your NetName at


If you do not have a computer

A FirstClass™ Client is installed in Room FB-5.325 and FB-5.235.

Undergrads can use IT services on both SGW and LOY campuses.

For more information, please visit IT services and select Computer labs & specialized rooms


Concordia University